Session Two: Assignment One Question

Session Two: Assignment One Question

Q1. Which departments within the company are integrated within the Order-to-Delivery process?

Ans: The Sales Department and the Warehouse / Logistics Department with be integrated within the Order-to-Delivery process.

Q2. Which steps are included in the Order-to-Delivery process?

Ans: SAP is a software that which was fully support on all the items data and customer information in one database. When the Sales Manager received the order from customer, she will first use the real time inventory to ensure the stock are enough. Then the Sales Manager will create the sales order and post it to the Warehouse to arrange the same day for delivery.
When the warehouse gets the alert for the order with the customer information, product id and ship to address, they will arrange the goods by Pick & Pack Manager, and then print the delivery note and packing slip for the delivery.
After carrier pick the goods, the Sales Manager can get the updated information from the SAP Automatic system, then she can send e-mail to advice the customer.

Q3. What factors would you consider when deciding whether ERP is suitable or not for a small business?

Ans: The cost for development and maintenance, is the system suitable for the own business (e.g. is the company have their own warehouse?), with the SAP can help the company to run their business more quickly and smoothly by using a all in one database system